Knowledgebase

How to set up my email on iPad or iPhone4

The following is specifically for an iPad, but the iPhone4 is about the same, so it should work for both an iPad and an iPhone.

To configure IMAP for your iPad or iPhone device, select Settings.

Select Mail, Contacts, Calendars and then Add Account...

Choose Other

Select Add Mail Account

Type in the following information:

Name: Your name

Address: username@yourdomain.com

Description: username@yourdomain.com

Click Save

Choose IMAP and then fill out the following:

Incoming Mail Server:

Host Name: mail.yourdomain.com

User Name: username@yourdomain.com

Password: Your password

Outgoing Mail Server:

Host Name: mail.yourdomain.com

User Name: username@yourdomain.com

Password: Your password

Tap Save to save the entered information.

A message may appear that says "Cannot Get Mail" or "Cannot Send Mail". If you get this, click OK and verify that the User Name and/or Password is correct. Then click Save.

You may then get the following message: "New Account. This account may not be able to send or receive emails. Are you sure you want to save?". Click Save.

Upon successful completion of the mailbox setup you are taken back to the Mail Settings screen. You will also need to make a few adjustments. Go back to Mail, Contacts, Calendars and select your account. Under Outgoing Mail Server select mail.yourdomain.com to the right of SMTP.

Set the following:

Use SSL: OFF

Authentication: Password

Server Port: Enter server port details 587 or 26

Select Done.

Click on the arrow-shaped button that the name of the account you've set up in it, to go back to the Account Settings screen.

Select Advanced

Set the following:

Use SSL: OFF

Authentication: Password

Server Port: 143 - it should default to this

Click Done and the setup is complete.